FAQs

The Lowdown.

Everything you need to know before you stay.

The Suites & Room Rates

How do your suite rates work?

Our advertised suite rates are based on two adults sharing the king bedroom.

Suites 201 & 202 — Three-Bedroom Suites

Both suites have three bedrooms: one king, one queen and one double.

The base rate includes the king bedroom for two guests. The two additional bedrooms can be added at the applicable extra guest rate, charged per person, per night.

Simply enter the correct number of guests when booking and the system will calculate the additional charges.

Only bedrooms included and paid for in your reservation will be available at check-in. If you’ve booked for two guests, the additional bedrooms will remain unavailable.

If your plans change, get in touch before arrival and we’ll see what we can do.

Suite 103 — One-Bedroom Suite

Our ground-floor suite has one king bedroom for two adults.

A single rollaway bed for one additional guest can be requested and paid for as an optional extra at the rate shown when booking.

All guests must be included in the reservation, and maximum occupancy limits apply.

What’s included in the suites?

All suites come with beautiful French linen, comfortable beds, air conditioning, towels, bathroom essentials and everything you need to settle straight in.

Suite 103 has a kitchenette, private patio, BBQ and outdoor shower.

Suites 201 and 202 have full kitchens, dishwashers and balconies.

Can I cook in my suite?

Yes, but facilities vary.

Suite 103 has a kitchenette with a bar fridge and air fryer, plus a private BBQ. There is no stove or oven.

Suites 201 and 202 have full kitchens.

All staying guests can also use the Mango Lounge outdoor kitchen and BBQ.

Is there a laundry?

Yes. There’s a shared guest laundry with two washing machines and two dryers.

Laundry powder is supplied. Please remove lint from the dryers after use and be considerate of other guests.

Is there Wi-Fi?

Yes. Connection details are provided with your arrival information.

Bookings & Stays

What time is check-in and check-out?

Your check-in and check-out times will be provided with your booking confirmation, along with everything you need to know about arriving and settling in.

Early check-ins and late check-outs may be available by prior arrangement, subject to availability and any applicable fees.

Can I cancel my booking?

Cancellations made within 30 days of arrival are non-refundable for change of mind, subject to Australian Consumer Law.

For cancellations made more than 30 days before arrival, the conditions displayed when you booked will apply.

We recommend travel insurance.

Can I change my booking dates?

Date changes may be possible depending on availability and any difference in rates. Get in touch as early as possible and we’ll see what we can do.

What is a Full Lodge Takeover?

The whole place, all yours.

A Full Lodge Takeover gives your group exclusive use of all three suites and the entire Mango Lounge, including the magnesium pool, sauna, cold pail shower, daybeds, outdoor kitchen, BBQ and shared spaces.

It’s your own private little slice of Yamba.

Why does a Full Lodge Takeover cost more than booking all three suites?

Because you’re not just booking the rooms. You’re booking the whole place.

A takeover gives your group complete privacy and exclusive use of Sundowner. No other guests, local members, Mango Lounge day-pass holders or outside visitors.

Spread out, take over the daybeds, settle in for long lunches and enjoy all the facilities without sharing them with anyone outside your group.

The additional fee covers exclusive use of the entire property and shared facilities, including closing the Mango Lounge to local members and day-pass visitors during your stay.

It’s Sundowner, entirely on your own terms.

Our usual house rules, quiet hours and commercial photography policies still apply. Essential staff access may still be required.

Can I cancel or reschedule a Full Lodge Takeover?

Full Lodge Takeovers are non-refundable for change of mind, subject to applicable consumer law.

You can request to reschedule with at least 30 days’ notice, subject to availability and any difference in rates.

Requests made within 30 days of arrival aren’t ordinarily eligible for rescheduling, except in circumstances such as genuine extreme weather.

What happens if there’s extreme weather?

Safety first.

If extreme weather makes Sundowner unsafe or inaccessible, we may need to reschedule or cancel your stay.

We’ll work with you on alternative arrangements and honour any rights you have under Australian Consumer Law.

A bit of rain doesn’t count. That’s what long lunches are for.

Can I bring extra guests?

Only registered guests are permitted on the property.

If you’d like someone to join you for a swim, they can purchase an available Mango Lounge day pass through our website.

Day passes allow access only during the booked session and don’t include permission to host meals, BBQs or gatherings.

During Full Lodge Takeovers, no outside guests or day-pass visitors are permitted.

Can we have a party?

No party parties. But a long lunch that rolls into the evening? Absolutely.

Good food, good tunes, a few drinks and your favourite people. Just keep things respectful and wrap things up by 9pm.

Only registered guests staying at Sundowner can attend. No outside visitors.

Planning something a little special? Always ask first and we’ll see what we can do.

Just remember, Sundowner is a place to kick back, not kick off.

Can I bring my dog?

Sorry, no pets.

Assistance animals protected under Australian law are welcome.

Can we smoke or vape?

No. Sundowner is a smoke-free property, including the suites and shared facilities.

Is Sundowner suitable for families?

Suite 202 is family-friendly.

Suites 103 and 201 are adults-only.

Children must be actively supervised by a responsible adult, particularly around the pool and shared facilities.

Mango Lounge

What exactly is the Mango Lounge?

Our version of wellness, with a little more personality.

A magnesium pool, steam sauna, cold pail shower, daybeds, outdoor kitchen, BBQ, good tunes and plenty of places to do absolutely nothing.

Is the pool heated?

No. Our magnesium pool is intentionally unheated.

It’s part of the hot-and-cold experience, especially after a sauna.

What are the pool hours?

8am to 8pm daily.

The Mango Lounge winds down at 10pm in spring and summer, and 9pm in autumn and winter.

Can we play music?

Absolutely. Sundowner Radio is there to set the mood.

Keep the volume low and respectful. The Mango Lounge is a shared chill zone, not a nightclub.

Can we reserve a daybed?

Each suite has one allocated daybed.

The rest of the space is shared, so make yourself comfortable and leave room for everyone else.

Full Lodge Takeover guests have exclusive access to all daybeds during their stay.

Can we use the BBQ and outdoor kitchen?

Of course. Use it, love it and clean up after yourself.

Everything you need is there, including pool-safe plates, glasses and cutlery.

Please don’t bring glassware from the suites. Broken glass and swimming pools aren’t a great combination.

Can I leave food in the Mango Lounge fridge?

There’s a space for food and drinks you’re using that day.

Please take anything left over back to your suite when you’re finished.

Are pool towels provided?

Yes. One pool towel per guest is provided for your stay.

Extra towels may be available to purchase.

Can we use the pool and sauna after hours?

No. Pool hours are strictly 8am to 8pm.

Please follow all posted sauna and facility instructions.

Memberships

How does the Sundowner Membership work?

A little more Sundowner, a little more often.

Simply sign up to become a member on our website. When our tiered memberships become available, you’ll be the first to know.

What’s in it for members?

  • Mango Lounge access: The opportunity to book sessions at our magnesium pool, sauna, cold pail shower and daybeds without staying overnight.
  • Members-only rates: Special pricing on Mango Lounge sessions.
  • First dibs: Priority access to session releases, subject to availability.
  • Members-only events: Invitations to Sundowner gatherings, wellness sessions and the occasional good time.
  • Special offers: Exclusive perks, accommodation offers and a few surprises along the way.
  • The inside word: Be first to hear what’s happening at Sundowner.

Membership numbers and daily access will be limited to keep the Mango Lounge feeling like the easy-going escape it was designed to be.

For now, signing up is free and simply puts you on the list. No fees or commitments until our membership tiers launch.

Final membership benefits, rates and access conditions will be announced when memberships become available.

Stay Easy. Stay in the Loop.

Can locals visit the Mango Lounge without staying overnight?

When day passes or membership sessions are available, locals and members can book access through our website.

Access is limited and subject to availability. Sessions aren’t available during Full Lodge Takeovers.

The Property & House Rules

What are the quiet hours?

9pm to 8am.

Please keep noise down, especially in the shared spaces and around neighbouring suites.

Can I move furniture around?

Please don’t.

Our furniture and objects have been carefully chosen and placed. Keep everything where you found it.

What happens if something gets damaged?

Accidents happen. Just tell us straight away.

Guests may be responsible for reasonable repair, replacement or additional cleaning costs where applicable.

Are there security cameras?

Yes. Security cameras operate in designated outdoor and shared areas.

There are no cameras inside private suites or bathrooms.

Photography & Content

Can I take photos and videos?

Of course. Holiday snaps, sunsets, poolside moments and memories are all encouraged.

Just be mindful of other guests and their privacy. Keep it casual, don’t take over shared spaces and don’t make anyone feel like they’ve wandered onto a film set.

Can I shoot content for my brand or another brand?

Not without prior written approval.

Sundowner Surf Lodge is available for select creative and commercial use, including editorial shoots, fashion campaigns, product photography, sponsored content and brand collaborations.

All commercial activity requires a Full Lodge Takeover booking plus a separate creative usage fee, ranging from $1,500 to $10,000 per day, depending on the production, crew size, usage rights and distribution.

This applies to paid and gifted influencer collaborations, brand partnerships and commercial social media content, even if you’re filming on your phone.

Thinking of flying under the radar? Don’t. If you shoot commercial content without approval and we find out, we reserve the right to seek our applicable commercial location fees and any other recoverable costs, including where the content is discovered after your stay.

See our Creative & Commercial Use page for rates and details.

What about personal Instagram or TikTok content?

Go for it.

Personal holiday snaps and videos are always welcome. Keep it candid, respect other guests and don’t turn the Mango Lounge into a production set.

No external brand promotions, sponsored content or commercial campaigns without prior approval.

Location & Getting Around

Where is Sundowner?

Right in Yamba village, at 12 High Street, within easy reach of beaches, cafés, restaurants and everything that makes Yamba a pretty good place to spend a few days.

Do we need a car?

Not necessarily. There’s plenty to explore on foot around town.

A car is handy if you want to venture further.

Do you have beach gear?

Yes. Our Beach Locker has a selection of gear to help you make the most of Yamba.

Some items are complimentary and others are available to hire.

Can we hire surfboards or book a lesson?

Yes. Surfboard hire and local surf lessons can be arranged through our recommended local operators.

Ask us for the details.

Gift a Stay

Can I purchase a gift voucher?

Yes. Our Gift a Stay certificates are available online.

Choose from $100, $250, $500, $1,000 or nominate your own amount.

Your gift certificate will be delivered by email and can be redeemed towards a stay at Sundowner Surf Lodge, subject to our gift certificate terms.

Gift certificates are for stays only, not merchandise.

One last thing

Stay Easy. Don’t Be a Dick.

We want everyone staying at Sundowner to have a great time.

Respect the property, the neighbours and the other guests. Share the spaces, clean up after yourself and don’t make things harder for the next person.