Terms of service

SUNDOWNER SURF LODGE | YAMBA, AUSTRALIA

Welcome to Sundowner.

We've put a lot of love into this place, and we'd like to keep it that way. Our house rules are pretty simple: enjoy yourself, look after the space, respect the people around you and leave things as you found them.

By booking, staying at or accessing Sundowner Surf Lodge, you agree to the following Terms & Conditions, as applicable to your booking or visit.

1. BOOKINGS & PAYMENTS

All bookings are subject to availability and confirmation.
Rates are quoted in Australian dollars (AUD) and include applicable GST unless otherwise stated.
The lead guest must be at least 18 years old and is responsible for the booking, all registered guests and compliance with our policies.
All overnight guests must be included in the confirmed reservation.
Maximum occupancy limits must not be exceeded.
Deposits, payment schedules and outstanding balances are payable according to the conditions displayed at the time of booking.
Minimum-night requirements may vary by season, suite and booking type.
We may decline a booking where there are reasonable concerns about safety, occupancy, intended use or compliance with our policies.
Third-party bookings may also be subject to the conditions of the booking platform used.

2. SUITE RATES, OCCUPANCY & ADDITIONAL BEDROOMS

All advertised suite rates are based on two adults sharing the king bedroom.

Suites 201 & 202 — Three-Bedroom Suites

Each suite has three bedrooms: one king, one queen and one double.

The advertised base rate includes the king bedroom for two guests.

The additional queen and double bedrooms are available at the applicable extra guest rate, charged per person, per night.

When booking, guests must select the correct number of occupants. The booking system will calculate any applicable additional guest charges.

Only bedrooms included and paid for in the confirmed reservation will be made available at check-in.

If a suite is booked for two guests, the additional bedrooms will remain unavailable.

Requests to add guests or bedrooms after booking are subject to approval, availability and payment of the applicable charges before arrival.

Suite 103 — One-Bedroom Suite

Suite 103 includes one king bedroom for two adults.

One single rollaway bed for an additional guest may be requested as an optional extra, subject to availability and the rate displayed at the time of booking.

The rollaway bed must be selected and paid for before arrival.

General Occupancy Conditions

All overnight guests must be registered and paid for.
Unregistered or unpaid overnight guests are not permitted.
Occupancy must not exceed the maximum permitted for the suite.
Suites 103 and 201 are adults-only.
Suite 202 is family-friendly.
Additional bedrooms are not automatically included simply because a suite is described as having three bedrooms.
Any approved changes to occupancy must be confirmed before arrival.

3. CANCELLATIONS & REFUNDS — INDIVIDUAL SUITES

As a small independent lodge, late cancellations significantly affect our ability to rebook accommodation.

Cancellations within 30 days of arrival are non-refundable for change of mind, subject to applicable consumer law and the enforceability of the applicable cancellation charges.
For cancellations made more than 30 days before arrival, the cancellation conditions displayed and accepted at the time of booking apply.
No-shows and early departures are ordinarily non-refundable for unused nights, subject to applicable law.
Requests to change dates are subject to availability, approval and any difference in accommodation rates.
Booking fees and other charges are handled according to the terms disclosed at booking and applicable law.

We recommend comprehensive travel insurance.

Nothing in these terms excludes rights or remedies available under Australian Consumer Law. Cancellation charges must be lawful, reasonable and consistent with the conditions accepted at the time of booking.

4. FULL LODGE TAKEOVERS

A Full Lodge Takeover means the entire property is reserved exclusively for your group.

This includes all three suites and exclusive use of the Mango Lounge, magnesium pool, steam sauna, cold pail shower, daybeds, outdoor kitchen, BBQ and shared facilities.

Why a Full Lodge Takeover Costs More

A takeover is more than simply booking three suites.

Your group receives exclusive use of the entire property and its shared spaces.

No other accommodation guests, local members, Mango Lounge day-pass holders or outside visitors are permitted during the takeover.

This allows your group to enjoy the property privately, without sharing the facilities with other guests.

The additional fee reflects this exclusivity and the closure of the Mango Lounge to local members and day-pass visitors for the duration of the booking.

Routine staff access for essential operations, maintenance, safety or emergencies may still be required.

Takeover Conditions

A minimum two-night stay applies unless otherwise agreed.
The confirmed takeover rate and any additional charges are payable according to the booking conditions.
Maximum occupancy limits apply.
All overnight guests must be registered.
No outside visitors or additional guests without prior written approval.
Day passes and local membership access are suspended during Full Lodge Takeovers.
Takeovers do not include permission to host parties, events, commercial activities or organised gatherings.
Our usual house rules, quiet hours and commercial photography policies continue to apply.

5. FULL LODGE TAKEOVER CANCELLATIONS & RESCHEDULING

Full Lodge Takeovers reserve the entire property and prevent other accommodation and day-access bookings.

Cancellations

Full Lodge Takeovers are sold on a non-refundable change-of-mind basis, subject to applicable consumer law.
No standard change-of-mind cancellation or refund entitlement is offered once the booking is confirmed.
Any cancellation amount retained must be lawful and consistent with applicable contract terms and reasonable losses.

Rescheduling

Guests may request to reschedule a Full Lodge Takeover with at least 30 days' notice before arrival.
Rescheduling is subject to availability and Sundowner's approval.
Any increase in the accommodation rate for the new dates is payable by the guest.
A reduction in rates does not automatically entitle the guest to a refund unless agreed or required by law.
Rescheduling requests within 30 days of arrival are not ordinarily accepted except in circumstances such as genuine extreme weather.

Rescheduling requests must be made in writing and are not confirmed until Sundowner issues written approval.

6. EXTREME WEATHER & UNFORESEEN EVENTS

Safety comes first.

In the event of extreme weather, flooding, bushfires, natural disasters, government restrictions, serious property damage or other circumstances that make Sundowner unsafe, inaccessible or unable to provide the booked accommodation, we may need to postpone or cancel a booking.

Where appropriate, we will work with guests to arrange alternative dates or another suitable solution.

For Full Lodge Takeovers, genuine extreme weather may justify rescheduling outside the usual 30-day notice period.

Ordinary rain, cloudy weather, poor surf or unfavourable holiday conditions do not automatically qualify.

If Sundowner cannot provide the accommodation or materially fails to provide the contracted service, applicable refund and other consumer rights will be honoured. Guests will not be required to accept rescheduling instead of a refund where a refund is legally required.

If an event affects a guest's travel arrangements but Sundowner remains available, the normal booking conditions generally apply, subject to applicable law.

We recommend travel insurance.

7. CHECK-IN & CHECK-OUT

Check-in and check-out times are provided with your booking confirmation.

Early check-in and late check-out require prior approval.
Additional charges may apply where disclosed and agreed.
Guests must follow the arrival and access instructions provided.
Access codes and keys must not be shared with unauthorised persons.
Please secure all doors, windows and belongings when leaving the property.
Unauthorised late departures may incur reasonable additional charges.

8. REGISTERED GUESTS & OUTSIDE VISITORS

Sundowner is primarily for the people staying here.

Only registered guests may occupy the suites.
No unauthorised visitors or additional overnight guests.
Outside visitors may not attend private meals, BBQs, gatherings or other activities without prior written approval.
Approved Mango Lounge day-pass holders may access designated facilities during their booked sessions only.
Day passes do not permit entry into private suites or attendance at private meals or gatherings.
No outside visitors or day-pass holders are permitted during Full Lodge Takeovers.

We reserve the right to refuse access to unauthorised visitors.

9. PARTIES, LONG LUNCHES & GATHERINGS

No party parties. But a long lunch that rolls into the evening? Absolutely.

Good food, good tunes, a few drinks and your favourite people are all part of the Sundowner experience.

Just keep things respectful and wrap up gatherings by 9 pm.

No parties, DJs, excessive music or disruptive events.
No bucks or hens parties, ticketed events or unauthorised functions.
No outside guests. Only registered guests staying at Sundowner may attend private gatherings unless prior written approval has been given.
No commercial events, launches or organised productions without approval.
Gatherings must respect other guests, the property and our neighbours.
Music must remain at a considerate volume.
Pool access ends at 8 pm.
Mango Lounge closing times remain in effect.

Planning something a little special? Ask first and we'll see what we can do.

Any exception must be approved in writing.

Sundowner is a place to kick back, not kick off.

10. NOISE & QUIET HOURS

Quiet hours are 9 pm to 8 am.

Guests must:

Keep music and conversations at considerate levels.
Respect guests staying above, below and beside them.
Be mindful of neighbouring properties.
Avoid excessive noise, shouting and disruptive behaviour.
Comply with requests to reduce noise or stop activities.

Repeated noise complaints or serious disturbances may result in further action, including termination of the stay where legally permitted.

11. SMOKING, VAPING & ILLEGAL ACTIVITY

Sundowner is a smoke-free property.

No smoking or vaping in suites or shared facilities.
Smoking in outdoor areas is prohibited unless a designated area is expressly provided.
Illegal drug use and unlawful activity are strictly prohibited.
Guests may be responsible for reasonable cleaning, deodorising or repair costs arising from a breach.

12. PETS & ASSISTANCE ANIMALS

Sundowner is a pet-free property.

Pets are not permitted in suites, the Mango Lounge or shared grounds.

Assistance animals protected under applicable Australian law are welcome.

Please contact us before arrival where possible so we can assist with any practical arrangements.

13. THE MANGO LOUNGE

The Mango Lounge is our version of wellness.

A magnesium pool, steam sauna, cold pail shower, daybeds, outdoor kitchen, BBQ, good music and plenty of places to do absolutely nothing.

It's a shared space, so please treat it that way.

Pool Rules

Pool hours are strictly 8 am to 8 pm.
No running, jumping, diving, excessive splashing or disruptive games.
No glass in or around the pool.
Children must be actively supervised by a responsible adult.
No swimming while intoxicated.
Please shower before entering the pool.
Follow all posted pool and safety instructions.
Guests must not interfere with pool equipment, fencing, gates or safety systems.

There is no lifeguard on duty.

Sauna & Cold-Water Facilities

Follow all posted operating and safety instructions.
Do not use the facilities while intoxicated or where unsafe due to a medical condition or other circumstances.
Children require appropriate supervision.
Please use the facilities considerately and allow other guests access.
Facilities may be temporarily closed for cleaning, maintenance or safety.

Daybeds & Shared Spaces

One daybed is allocated per suite.

Please share all remaining furniture and communal spaces fairly.

Do not reserve or occupy multiple daybeds for extended periods when other guests are using the facilities.

Full Lodge Takeover guests have exclusive use of the daybeds and shared facilities during their booked stay.

Mango Lounge Hours

Pool: 8 am–8 pm.
Spring / Summer: lights out at 10 pm.
Autumn / Winter: lights out at 9 pm.
Quiet hours: 9 pm–8 am.

Lights-out times do not override the 9 pm quiet hours or the requirement to conclude private gatherings by 9 pm.

14. OUTDOOR KITCHEN, BBQ & SHARED FACILITIES

Our outdoor kitchen is there to be used and enjoyed.

Guests must:

Clean the BBQ and cooking equipment after use.
Wash, dry and return all crockery, utensils and equipment.
Leave benches, tables and preparation areas clean.
Use the pool-safe glassware and tableware provided.
Avoid bringing crockery, glassware or utensils from the suites.
Keep shared fridge use to food and drinks intended for the same day.
Return unused food to the suite after use.
Dispose of rubbish appropriately.
Respect other guests who may wish to use the facilities.
Use cooking equipment responsibly and follow safety instructions.

The outdoor kitchen is reserved for registered staying guests unless prior approval is given.

Please leave everything ready for the next person.

15. SUITES, FURNITURE & PROPERTY CARE

Sundowner's interiors, artworks, furnishings and landscaping have been carefully selected and considered.

Please look after them.

Do not move furniture between suites or shared areas without permission.
Do not remove artworks, decorative objects, linen, towels or equipment.
Do not attach decorations or other objects to walls, floors or furniture.
Keep wet or sandy items off upholstered furniture.
Report spills, breakages or damage promptly.
Use appliances and equipment as instructed.
Do not interfere with locked rooms, storage areas, plant rooms or staff-only facilities.
Do not damage landscaping, lawns or planting.
Do not remove property from the premises.

Guests may be responsible for reasonable, documented repair, replacement or additional cleaning costs resulting from damage beyond ordinary wear and tear.

16. POOL & BEACH TOWELS

One designated pool towel per guest is included per stay unless otherwise advised.

Pool towels must be returned to the designated location.
Extra towels may be available for purchase.
Missing or damaged towels may incur reasonable replacement charges.
Please avoid using bath towels at the pool or beach.

17. PHOTOGRAPHY, FILMING & COMMERCIAL USE

We love a good holiday photo. We also take the privacy of our guests and the commercial value of Sundowner seriously.

Personal Photography

Personal holiday photos, casual videos and non-commercial social media content are welcome.

Guests must respect the privacy and comfort of others.

Photography and filming must not interfere with other guests, dominate shared spaces or make anyone uncomfortable.

Commercial Photography & Content Creation

All commercial photography, filming and content creation at Sundowner Surf Lodge requires prior written approval.

This includes:

Brand campaigns and advertising.
Fashion, editorial and product photography.
E-commerce shoots.
Sponsored social media content.
Paid or gifted influencer collaborations.
Commercial brand partnerships.
Product launches and promotional campaigns.
Commercial video and film productions.
Content created for a third-party brand, business or commercial campaign.

This applies whether content is captured with professional equipment or a mobile phone.

Booking accommodation does not grant permission to use Sundowner as a commercial location.

Commercial Location Rates

All approved commercial productions require a Full Lodge Takeover at the applicable nightly accommodation rate, plus a separate creative and commercial usage fee.

Creative and commercial usage fees range from $1,500 to $10,000 AUD per day.

Indicative daily usage fees:

Production Type	Usage Fee
Small editorial, creative or independent production	1,500–2,500
Product photography, e-commerce and smaller brand campaigns	2,500–4,000
Fashion campaigns and larger commercial productions	4,000–6,000
Major advertising, national and international campaigns	6,000–10,000

These are indicative rates only.

Final rates depend on production scale, crew size, equipment, filming areas, duration, distribution, media usage, licensing period and exclusivity requirements.

Additional charges may apply for extended usage rights, paid advertising, international distribution, commercial exclusivity and other agreed requirements.

All production details, fees and usage rights must be approved in writing before filming.

Unauthorised Commercial Use

If it's commercial, clear it with us first.

If commercial photography, filming or content creation takes place without prior written approval, Sundowner reserves the right to:

Require the activity to stop immediately.
Terminate the stay where legally permitted.
Seek applicable commercial location fees and other legally recoverable losses.
Take appropriate legal action to protect the property, business and intellectual property.

This applies even where unauthorised commercial content is discovered after check-out.

Any amount claimed will be assessed according to the nature and scale of the activity, actual commercial use, reasonable losses and applicable law. Published fees are not automatic penalties.

Guests must not assume that shooting discreetly, using a phone or omitting a brand tag makes commercial content personal use.

Intellectual Property & Brand Association

Commercial location hire does not transfer ownership of the Sundowner name, logo, branding, original artworks or other protected intellectual property.

No content may imply endorsement, sponsorship or a commercial partnership with Sundowner without prior written consent.

Use of Sundowner's name, identity or protected materials for commercial purposes requires approval where applicable.

Creative & Commercial Use Policy

Full rates, production conditions, location requirements and usage rights are detailed on our Creative & Commercial Use page.

All approved commercial projects are subject to a separate written Location Hire & Usage Agreement.

18. MEMBERSHIPS & MANGO LOUNGE DAY ACCESS

Sundowner may offer local memberships, casual day passes and access to selected Mango Lounge sessions.

Membership and day-access offerings are subject to availability, published pricing and the conditions applicable to each offering.

Membership Registration

Guests and locals may register their interest in membership through our website.

Joining the membership mailing list does not automatically provide paid membership status or access to the facilities.

Tiered memberships, benefits and rates will be announced when available.

Member & Day-Pass Access

Access is limited and subject to availability.
Sessions must be booked and paid for where applicable.
Entry is limited to the persons and time periods confirmed in the booking.
Day passes do not provide access to private guest suites.
Visitors may not host private meals, gatherings or events.
All Mango Lounge safety and house rules apply.
Membership and day-pass access is unavailable during Full Lodge Takeovers.
Membership benefits, fees and conditions will be clearly disclosed when the relevant tier is offered.

Sundowner may limit session numbers to preserve the experience of staying guests and other approved visitors.

19. SAFETY, INJURY & GUEST RESPONSIBILITY

General Safety

We want everyone to enjoy Sundowner safely.

Guests and visitors must exercise reasonable care, follow all posted safety instructions and use the property, equipment and facilities responsibly.

Some areas of the property present inherent risks, including swimming pools, wet surfaces, outdoor showers, saunas, cold-water facilities, cooking equipment, stairs and landscaped outdoor areas.

Guests must take reasonable precautions appropriate to the activity and their individual circumstances.

Sundowner takes reasonable steps to maintain the property and facilities in a safe condition. Nothing in these terms excludes any legal duty or liability that cannot lawfully be excluded.

Swimming Pool, Sauna & Cold-Water Facilities

Use of the swimming pool, sauna, cold pail shower and other wellness facilities involves risks, including slipping, falling, drowning, overheating, dehydration, burns, sudden temperature changes, fainting and other injuries.

Guests must:

Follow all posted safety instructions and facility operating guidelines.
Use the swimming pool only during permitted hours.
Never dive, jump or engage in dangerous behaviour around the pool.
Never swim or use wellness facilities while intoxicated or impaired.
Actively supervise children at all times around water.
Never leave children unattended in or around the pool.
Exercise caution when using wet surfaces, stairs, outdoor showers and pool surrounds.
Consider their health, fitness and personal circumstances before using hot or cold facilities.
Avoid using facilities where a medical condition, medication or other factor makes their use unsafe.
Immediately report hazards, unsafe equipment or incidents.

There is no lifeguard on duty.

Sundowner does not provide medical supervision or individual health assessments.

Guests requiring medical advice about the suitability of sauna, swimming or cold-water activities should consult a qualified healthcare professional.

Sundowner reserves the right to close or restrict any facility where reasonably necessary for safety.

Wildlife & Natural Surroundings

Sundowner is located in a coastal environment where native wildlife, insects and other animals may occasionally be present.

This may include spiders, snakes, mosquitoes, bees and other wildlife.

Guests should:

Avoid approaching, touching or feeding wildlife.
Take care when walking through landscaped or outdoor areas.
Wear appropriate footwear outdoors.
Supervise children around gardens and natural areas.
Notify Sundowner immediately if potentially dangerous wildlife is observed.
Follow any instructions relating to wildlife or outdoor hazards.

Sundowner takes reasonable steps to manage foreseeable hazards but cannot guarantee that wildlife or insects will never enter the property.

Personal Injury, Illness & Accidents

Guests must promptly report injuries, accidents, illness potentially associated with the property, equipment defects or unsafe conditions.

In an emergency, call 000 immediately and notify Sundowner as soon as reasonably practical.

Guests are responsible for acting reasonably, following safety instructions and avoiding reckless or dangerous conduct.

Sundowner's responsibility for any injury, illness, loss or death will be determined in accordance with applicable law, including any duty of care, relevant consumer guarantees and the circumstances of the incident.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded.

Personal Belongings

Guests are responsible for taking reasonable care of their belongings, valuables and vehicles.

Please secure your accommodation and vehicles when unattended.

Sundowner is not responsible for loss or damage arising solely from circumstances beyond its reasonable control, but this does not exclude liability where Sundowner has failed to meet an applicable legal obligation.

20. THIRD-PARTY EXPERIENCES, RESTAURANTS & LOCAL RECOMMENDATIONS

We love sharing the best of Yamba.

From favourite restaurants and cafés to surf lessons, board hire, wellness experiences, tours and local activities, our recommendations are intended to help guests make the most of their stay.

Independent Businesses

Unless expressly stated otherwise, businesses and operators recommended by Sundowner are independent third parties.

Recommendations do not mean that Sundowner owns, operates, supervises or controls those businesses.

Guests engaging an independent operator generally enter into a separate arrangement with that provider and are subject to the provider's applicable booking conditions and safety requirements.

Activities & Experiences

Activities such as surfing, swimming, cycling, water sports and outdoor recreation carry inherent risks.

Guests are responsible for assessing whether an activity is suitable for them and following instructions provided by the relevant operator.

Where Sundowner recommends an independent provider, that provider is generally responsible for the safe delivery of its own services.

Sundowner does not guarantee the safety or suitability of independently operated activities, but remains responsible for its own conduct and any applicable legal duties.

Restaurants, Cafés & Food Recommendations

Restaurant and café recommendations reflect places we think guests may enjoy.

Food preparation, hygiene, allergen management and food safety at independent establishments are the responsibility of the relevant food business.

Guests with allergies, dietary restrictions or medical requirements should communicate directly with the establishment before ordering.

Sundowner does not prepare, supply or control food served by independent restaurants or cafés unless expressly stated otherwise.

Third-Party Bookings & Liability

Where guests independently book or purchase services from external businesses, Sundowner is not ordinarily responsible for the acts or omissions of those providers.

However, nothing in these terms excludes responsibility arising from Sundowner's own negligence, misleading representations, failure to exercise due care and skill or other liability that cannot legally be excluded.

Where Sundowner directly supplies, packages, organises or contracts to provide an activity or service, additional legal responsibilities may apply.

Guests should consider appropriate travel and activity insurance.

Accuracy of Recommendations

Business opening hours, prices, availability, operating conditions and services can change.

Guests should confirm relevant details directly with the operator.

Sundowner may update or withdraw recommendations at its discretion.

21. DAMAGE, CLEANING & ADDITIONAL CHARGES

Guests are responsible for damage and losses caused by them or their authorised visitors where legally recoverable.

Reasonable additional charges may apply for:

Damage to furniture, fixtures, equipment or the property.
Missing items.
Excessive cleaning or rubbish removal.
Smoking-related damage or cleaning.
Unauthorised use of facilities.
Commercial activity undertaken without approval.
Other reasonably foreseeable losses arising from a breach of these terms.

All charges must be reasonable, supported by appropriate evidence and consistent with applicable law.

Sundowner will not impose arbitrary penalties.

Any payment deductions or additional charges will be handled in accordance with applicable payment authorisations and legal requirements.

22. SECURITY & SURVEILLANCE

Security cameras operate in designated external and shared areas of Sundowner.

They assist with safety, property security, access monitoring and incident management.

Security systems may also assist in identifying unauthorised after-hours pool use or excessive noise.

Cameras are not installed inside private guest suites, bathrooms or changing areas.

Any recording, monitoring, storage or use of footage is subject to applicable privacy and surveillance laws.

Security footage may be reviewed where reasonably necessary to investigate incidents, damage, unauthorised access or serious breaches of house rules.

Guests must not interfere with cameras, security equipment or safety systems.

23. BREACHES OF HOUSE RULES

We want everyone to have a good time, but serious or repeated breaches of our house rules will not be tolerated.

Depending on the circumstances, Sundowner may:

Issue a warning or request that behaviour stop.
Require unauthorised visitors to leave.
Restrict access to shared facilities where lawful and appropriate.
Require guests to leave and terminate a booking where legally permitted.
Seek compensation for reasonable, documented losses or damage.
Contact police or emergency services where necessary.

Serious misconduct, violence, harassment, unlawful activity, property damage or immediate safety risks may result in action without a prior warning.

Where a stay is lawfully terminated due to a material breach, any refund entitlement will be determined under applicable contract and consumer law.

24. FACILITY AVAILABILITY & MAINTENANCE

We may occasionally need to close or restrict facilities for cleaning, maintenance, repairs, safety or operational reasons.

We will take reasonable steps to minimise disruption and communicate significant changes where practical.

Where a material part of the booked accommodation or service cannot be provided, guests retain their rights under Australian Consumer Law.

25. GIFT CERTIFICATES

Sundowner Gift a Stay certificates may be purchased through our authorised gift certificate provider.

Gift certificates are redeemable towards accommodation at Sundowner Surf Lodge only.
They are not redeemable for merchandise or other non-accommodation purchases.
Bookings are subject to availability and applicable booking conditions.
Additional amounts above the certificate's value must be paid by the guest.
Any remaining certificate balance is subject to the gift certificate's conditions.
Validity periods and expiry conditions are governed by the terms displayed at purchase and applicable law.

Separate Gift a Stay Terms & Conditions apply.

26. PRIVACY

Personal information is handled in accordance with our published Privacy Policy and applicable Australian privacy laws.

Information may be collected and processed for accommodation bookings, payments, guest services, safety, communications and other legitimate business purposes as described in that policy.

27. LIABILITY & AUSTRALIAN CONSUMER LAW

Sundowner Surf Lodge takes reasonable care to provide safe, suitable accommodation and services.

Guests must exercise reasonable care and comply with property and safety instructions.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot legally be excluded.

Where a service fails to meet applicable consumer guarantees, guests may be entitled to a remedy, including a refund or compensation where required by law.

Any limitation of liability operates only to the extent permitted by applicable law.

The identification of risks, provision of safety warnings or acknowledgement of these terms does not automatically release Sundowner from legal responsibility for personal injury, illness, death, property damage or other loss.

Each incident will be considered according to the circumstances and applicable law.

28. CHANGES TO TERMS

We may update these Terms & Conditions from time to time.

The terms accepted at the time of booking will generally govern that booking unless a subsequent change is agreed or required by law.

The current version will be published on our website.

29. GOVERNING LAW & CONTACT

These Terms & Conditions are governed by the laws of New South Wales, Australia, subject to applicable mandatory consumer protections.

SUNDOWNER SURF LODGE
12 High Street
Yamba NSW 2464
Australia

Email: stayeasy@sundownersurflodge.com
Business name: Sundowner Surf Lodge
ABN: 94 144 779 279

Last updated: 4 November 2026

STAY EASY. DON'T BE A DICK.

Look after the place, be good to each other and enjoy your time at Sundowner.